Refund, Return & Exchange Policy

Last Updated: August 19, 2026

We want you to love your NordEdge order. If something isn’t right, here’s how returns and exchanges work.

Contents

• 1. Return Window
• 2. Non-Returnable Items
• 3. How to Start a Return
• 4. Refunds
• 5. Exchanges
• 6. Damaged or Defective Items

1. Return Window

Items may be returned within [14] days of the delivery date, provided they are unworn, unwashed, with original tags attached and in original packaging.

2. Non-Returnable Items

• Sale or clearance items marked “Final Sale”
• Undergarments, swimwear, or intimate apparel for hygiene reasons (if applicable to your line)
• Gift cards

3. How to Start a Return

1. Contact us at returns@nordedge.ca with your order number and reason for return.
2. We will provide return instructions and, where applicable, a return shipping label.
3. Once received and inspected, we will process your refund or exchange within [7] business days.

4. Refunds

Approved refunds are issued to the original payment method. Please allow [5–10] business days for the refund to appear on your statement, depending on your bank or card provider. Original shipping charges are non-refundable unless the return is due to our error (defective or incorrect item).

5. Exchanges

To exchange an item for a different size or colour, please indicate this when contacting us — subject to availability.

6. Damaged or Defective Items

If your item arrives damaged or defective, contact us within [7] days of delivery with photos of the issue, and we will arrange a replacement or full refund at no cost to you.