NordEdge Canada (“NordEdge,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit nordedge.ca, create an account, contact us, request a sample, submit a wholesale inquiry or purchase products. We handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act where it applies.
NordEdge Canada is responsible for personal information under its control. We have designated a Privacy Officer to oversee privacy practices, respond to questions and handle access, correction and complaint requests.
Identity and contact information, including name, email address, telephone number, billing address and shipping address.
Transaction information, including products, sizes, order value, order history, refunds and shipping status.
Payment-related information processed by our payment providers. NordEdge does not intend to store complete payment-card numbers.
Account information, including username, encrypted credentials, saved preferences and wishlist information.
Customer-service content, including messages, return requests, photographs submitted for damaged-item claims, reviews and survey responses.
Business information submitted through sampling and wholesale forms, including organization, role, order requirements and uploaded logos or artwork.
Technical and usage information, including IP address, device and browser information, cookie identifiers, referring pages, website interactions and approximate location derived from IP address.
We collect information directly from you, automatically through our website and cookies, and from service providers involved in payments, fraud prevention, analytics, advertising, shipping and customer support. If you provide personal information about another person, you must have authority to do so.
Process payments, fulfill orders, arrange delivery and provide order updates.
Create and administer customer accounts, wishlists, returns, exchanges and customer-service requests.
Respond to sampling, wholesale, partnership and product inquiries.
Detect fraud, protect accounts, secure the website and enforce our terms.
Maintain business, tax, accounting and transaction records and comply with legal obligations.
Improve products, website performance and customer experience using information appropriate for that purpose.
Send promotional email or other commercial electronic messages when we have valid consent or another lawful basis, subject to applicable law.
We seek meaningful consent appropriate to the sensitivity of the information and the reasonable expectations of the individual. You may withdraw consent where legally permitted, subject to reasonable notice and any legal or contractual restrictions. Withdrawal does not affect processing already lawfully completed and may limit services that require the information.
Marketing consent is optional and is not a condition of purchase. You may unsubscribe using the link in a marketing email or contact info@nordedge.ca. Transactional communications about an order, account, safety notice or customer-service request are not promotional subscriptions.
We use strictly necessary cookies to operate essential website functions. With the required consent, we may use preferences, analytics and advertising technologies to remember choices, measure website use and assess campaigns. The cookie banner must provide clear Accept, Reject Non-Essential and Manage Preferences options. A user may change preferences through the Cookie Settings link. Browser settings may also limit cookies, although some functions may not work properly.
We may disclose personal information to providers that support hosting, WooCommerce services, payment processing, email, customer support, analytics, advertising, fraud prevention and shipping. These providers may process information outside your province or outside Canada, where it may be subject to the laws and lawful-access requirements of the relevant jurisdiction. NordEdge uses contractual and other safeguards appropriate to the sensitivity of the information.
We retain personal information only as long as reasonably necessary for the purposes described in this policy and to meet legal, accounting, tax, dispute-resolution and fraud-prevention requirements. We then securely delete, destroy or anonymize it, subject to technical backup cycles and legal holds.
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No system is completely secure. Where required by law, NordEdge will assess privacy breaches, keep prescribed breach records, notify affected individuals and report to the Office of the Privacy Commissioner of Canada when a breach creates a real risk of significant harm.
You may request access to personal information we hold about you, ask for corrections, withdraw consent where permitted, or make a privacy complaint. We may need to verify identity and may limit access where permitted or required by law. We will explain any refusal and available complaint options.
Our website and products are intended for adults and are not directed to children. We do not knowingly collect personal information from children without appropriate consent. A parent or guardian who believes a child has provided personal information may contact us.
We may update this policy to reflect changes in law, technology, services or business practices. The effective date identifies the latest version. Material changes will be communicated where required.
Privacy Officer, NordEdge Canada
44 Shier Drive, Scarborough, Ontario M1J 2T2, Canada
Email: info@nordedge.ca
Telephone: +1 437-431-8701
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