We want customers to shop with confidence. This policy describes NordEdge Canada’s voluntary return and exchange program. It does not limit rights available under applicable consumer-protection law.
Discounted products are not exchangeable or refunded
Item is unworn, unwashed, unaltered and free from fragrance, deodorant, makeup, pet hair and other signs of use.
Original tags, hygiene liners, accessories and packaging remain attached or included.
Proof of purchase or order number is provided.
The item is not identified as Final Sale and is not excluded below.
Undergarments, panties and intimate apparel.
Swimwear from which the hygiene liner or tags have been removed, or that shows evidence of try-on beyond what is reasonably necessary.
Items marked Final Sale before purchase.
Gift cards, customized products and products altered at the customer’s request.
Items returned in a condition that does not satisfy this policy.
An exclusion does not remove a statutory remedy for an item that is defective, materially misdescribed, incorrectly supplied or otherwise protected by law.
Email info@nordedge.ca with the order number, item, reason for return and, where relevant, photographs. Do not ship a return until NordEdge provides return instructions and the approved return address. Unauthorized or collect-on-delivery returns may be refused where permitted by law.
For a change-of-mind return, the customer is responsible for return shipping unless NordEdge states otherwise. For a verified defective, damaged or incorrect item, NordEdge will provide a prepaid return method or another appropriate remedy. Original outbound shipping charges are non-refundable for change-of-mind returns.
We inspect the returned item and process an approved refund or exchange within seven business days after receipt and inspection. Approved refunds are issued to the original payment method. Financial institutions may require an additional five to ten business days to post the credit. Where a statutory cancellation or refund timeline applies, NordEdge will comply with that timeline.
Size or colour exchanges are subject to availability. If the requested replacement is unavailable, we will offer an eligible refund or another available option. To avoid inventory delays, NordEdge may ask the customer to return the original item and place a new order.
Contact info@nordedge.ca within seven days after delivery where reasonably possible, with the order number and clear photographs. Reporting promptly helps us investigate, but this seven-day request does not eliminate any non-waivable legal rights. Keep the product and packaging until instructions are provided.
Where a promotion, bundle or gift-with-purchase depends on a minimum purchase, the refund may be adjusted if the return causes the original order to fall below the qualifying threshold. This adjustment will be disclosed and will not exceed the value of the retained promotional benefit.
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